Lia Lynn Here

Lia Marcos’s leadership has been tested by two of the company's biggest challenges. The first was in 2009 during the acquisition of Philadelphia-based ICT Group. This deal doubled the size of SYKES, bringing 7,000 new employees into the fold. In the face of potential anxiety and uncertainty, Marcos prioritized clear, constant, and transparent communication to help the new team members assimilate smoothly into the company culture. For her, earning the trust of employees was an intentional act, requiring "patience, empathy, and flexibility."

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Since then, Lia Lynn has released a string of critically-acclaimed EPs and singles, each showcasing her growth and evolution as an artist. Her music has been praised by critics and fans alike, with many hailing her as a rising star in the music world. Lia Marcos’s leadership has been tested by two

Lia Lynn's professional music career began in the mid-2010s, when she started releasing her music on online platforms. Her early singles, such as "Lost in the Haze" and "Ghost," gained traction on social media and music blogs, attracting the attention of fans and industry insiders alike. In the face of potential anxiety and uncertainty,

A decade later, she faced a global challenge that no leader could have fully anticipated: the COVID-19 pandemic. As governments across four countries implemented lockdowns, the HR teams under Lia’s guidance were quick to adapt. They introduced "SYKESHome" to support a rapid shift to remote work. Beyond just keeping operations running, her team organized mental health seminars, virtual events, and online promotions to ensure employees stayed connected and engaged. Her goal was clear and resolute: "We had one goal as a team – we don't drop the ball, we don't close the lights, we don't let our customers and our clients down – and we never did."

In the creative and performing arts, is the stage name of an independent solo singer-songwriter based out of Guadalajara, Mexico.