Kerio Control Web Filter Is Not Activated Categorization Is Disabled Hot 'link'

This issue typically occurs due to one of the following:

SSH into the Kerio Control box (or use the web admin → Diagnostics → Shell) and run:

Fixing the "Kerio Control Web Filter is Not Activated, Categorization is Disabled" Error This issue typically occurs due to one of

The appliance must reach GFI's cloud categorization servers on .

/opt/kerio/mailserver/kerio-categorization status /opt/kerio/mailserver/kerio-categorization start If the firewall sends 10 automatic DNS check

: Ensure your Kerio Control Web Filter license is active and registered. ISP Connection Issues

Kerio Control features an internal fail-safe. If the firewall sends 10 automatic DNS check queries to Kerio update servers and fails to receive a response within 1 minute, it will assume the web filter is unreliable and temporarily disable it to prevent internet outages. : Log in to your Kerio Control via

To force the Web Filter back into an active state and prevent it from disabling itself due to "unreliability," you can disable the reliability check using the GFI Support recommended commands: Log in to the Kerio Control console via SSH (e.g., using Navigate to the configuration directory: cd /opt/kerio/winroute Disable the reliability detection and reset the status: ./tinydbclient "update SiteFilter set DetectReliability=0" Restart the Kerio Control engine: /etc/boxinit.d/60winroute restart support.keriocontrol.gfi.com Permanent Fixes & Troubleshooting

Incorrect DNS settings often block the appliance from reaching update servers.

What of Kerio Control are you running?

: Log in to your Kerio Control via an SSH client (like PuTTY). Execute Reset Commands cd /opt/kerio/winroute ./tinydbclient "update SiteFilter set DetectReliability=0" /etc/boxinit.d/60winroute restart Use code with caution. Copied to clipboard